Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

“No connection to internet”. - Reported!

valerie100

Last 2 days, candy crush soda “no internet connection” . Fine on candy crush.

Accepted answers

Magieme

I am also waiting for this reply. I am Connected but when I try to use helps like special bonuses le start with Freckle or look how going in my group it says NOT CONNECTED TO INTERNET< or Wait til you are connected to the internet. I look forward to a QUICK answer both here

PummyRaj

Hello @ruthbg Hearty Welcome to our friendly King Community :)

I am very sorry to hear about the issue in your game!

Unfortunately, we do not know why this issue occurs but, the ONLY remedy left for us to solve this issue is to "Delete and Reinstall the game App"!! It always resolves the issue but, the down-side, we will loose all our saved up boosters and the Lives received from our friends!

So, if you would like to go with the Re-installation, please follow these steps ---> Delete the App --> Disconnect from the WiFi ---> Clear Cache / Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the App and log-into your Kingdom or Facebook account.

Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.

Hope everything works out fine! Have a great rest of the day/evening!

QueenB

The connection issue is still under investigation as this is something we have been unable to reproduce!

We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

Disclaimer - What can affect connectivity:

- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance

So this is what we recommend:

Android - Delete the game app and clear Google Play Store cache:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thanks

All comments

BigGinge

That makes no sense.
if login on my iPad I’m only 5 levels behind and that doesn’t have the problem.

Thing is, without internet access I can’t access the store so there goes their revenue.it also means I can’t access my gold bars etc. 😡

unknown

This content has been removed.

BigGinge

Does anyone from support actually read these posts or is it assumed the community will do their work for them?

rbpamom

I am having same problem...it took me a long time to beat the previous level...I hate to lose progress trying to troubleshoot this problem when it is obviously something with just this game and not my device since everything else works fine. Guess I am done playing for a while. Not gonna waste time if it can’t save. Sad that there have been no responses to this thread.

Karolykaaa

Woah, I can see this problem is getting more and more global! The same is going on with me since April. I play on PC without Facebook. I found no solution yet.

I personally haven't tried reinstalling and I don't want to, I'm not sure at all about automatically getting back to my current level. If you say it didn't help you, I'm twice as relieved.

I'm really curious what could've been done against this issue.

BigGinge

Since update 1.145.3 4 days ago candy crush soda is reporting that I have no internet connection (iPhone, iOS up to date).
Internet is working for all other Apps, including other candy crush variants.
deleting/reinstalling the app does not help.

CandyCrystal97

It's been going on for three days

valerie100

Seems to have corrected itself. All good now.

Blackangel79

Same issue here no internet connection but have internet connection on other games

Creative_Elsa

Thanks for tagging me @Ashraf. I have seen quite a few players saying the same thing. We suggested troubleshooting but that didn't work so as @Pummy Raj mentioned the only way to get back into the game now is to uninstall and reinstall the game but please be aware that you will lose all lives and boosters because they are saved to your device.

PummyRaj

Hello @Mayorsl, Hearty Welcome to the Candy Soda Section of our friendly King Community

I am very sorry to hear about the issue with your game!!! Unfortunately, the only remedy for this issue is to reinstall the game App... like you said, the WiFi works fine and all other Apps work fine too except this one affected App!! And the reason behind this is unknown!!!

I had this same issue with Farm Heroes game and until I deleted & reinstalled the App, it did not work properly!! I could not play, collect my daily bonus boosters, even go into the game!! All that was rectified with reinstalling the App 🤔

But, only issue with this process is, we loose all our saved up boosters. And they cannot be reimbursed by the King Team unless they were purchased with real money! So you hav3 to choose whether to play or not play the game....

Hope this made sense! If you need further clarifications, tap on “Type your Comment” box located below to write your Comment.

Thank you for posting in the Community! Have a nice day/evening!

Ashraf

@Elsa @Xarly @Foley1362 may be you can help more than me

I think I may not understand the question

Ashraf

@mayorsl

ok I think you need to see one of these discussions

if you use an android device look here : https://community.king.com/en/candy-crush-soda-saga/discussion/244241/retrieving-your-game-on-an-android-device#latest

if you use an apple device look here : https://community.king.com/en/candy-crush-soda-saga/discussion/244242/retrieving-your-game-on-an-apple-device#latest

mayorsl

Why does my game say I'm not internet connected

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

QueenB

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thanks

PummyRaj

Hello @ruthbg Hearty Welcome to our friendly King Community :)

I am very sorry to hear about the issue in your game!

Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.

Hope everything works out fine! Have a great rest of the day/evening!

Magieme

All comments

sugg2979

I’m still not able to connect to internet I’ve deleted & reinstalled more than 3 times

kimberkarmie

Why is the game saying I don't have internet connection and how do I connect?

I am connected to the internet so I am confused

stan1981

Check ur wifi and data speed...

if u phone user, try restart and update to latest version

Bricorn

I'm seeing this, at home, on broadband, ethernet cable for PC and wifi for mobile. I doesn't usually last long, but it is a pain.

Strangely, I still get the"buy this" suggestions from King???

solo55

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/488287#Comment_488287

How do you reconnect

olliedog

This problem

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/291163/can-you-please-tell-me-why-my-game-will-not-connect-to-the-internet-and-please-tell-me-how-i-can-fix

Welcome to the King Community.

Did you find this image?

The problem has already been reported and work is under way to fix it.

By reinstalling the application you will now get the solution but you will lose all stored boosters.

When this issue is resolved you can contact our Player Support if you can get some booster back.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Thank you.

Sukanta.

kimme62

I also get the message cannot connect to internet. I have tried all solutions suggested including restart of my phone & deleting & downloading game again (which caused me to lose an almost 300 day streak-bummed!) AND it still did not fix it! It’s not as much fun to play without all the boosters!! My other King games Are working just fine. Please help!

sreve

I recently uninstalled then reinstalled all my games and havent had the connection issues.

Make sure you are logged into your account

shelly251

Done all of a love and nothing works had enough now

amandae595

I've tried all suggestions, as well. I'm still searching for a solution. If anyone finds one, please share! Thanks everyone. Stay well!

shelly251

I've done everything said uninstalled them an reinstalled that made it worse because now I'm back at level 1 with no connection now I'm sick of it now

amandae595

I'm sorry, shelly251. I still have not found a solution to the connection problem. But, maybe someone will find one. Stay well!

amandae595

Just checked in to see if any solution to internet connection problems have been posted. I sent an email to King and received an email telling me to check here. Oh well. If anyone finds an answer, please post. Thanks!

Bake a cake
for the umteenth time I play bake a cake and just as we are close to finishing getting the top two prizes, progress goes away and start a new bake arrives. I can see in inbox that cake is backed and I participate in helping back, but haven’t received top prizes in last multiple times
Stars full
The stars used to grow islands are full and I'm not being presented with the options for additional islands. Happened after a recent update.
Daily rewards
I log on every morning to get daily rewards. Today it said i missed yesterday (wrong) and started me back on day one again. This has happened multiple times. please debug and fix!!
Is my original level lost?
Why am I playing from the beginning again? How do I get my old account back?
I forgot my password and i can't access my email
Help me recover my account. i can't access my email and i forgot my password

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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

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