“No connection to internet”. - Reported!

Sukanta_Biswas

Pollyo1967 said:

I've had the "no internet connection" issue for about a week. But I am connected and have no problem with any other game only Candy Crush Soda Saga says I'm not connected. 

You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications

If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.

 

Click ‘Renew Access’ to reactivate the app’s permissions.

Let me know.

Becky_Betar

Why does my game tell me that things will be saved when I sign onto the internet?  The laptop automatically signs onto the internet.

whatsup

game says no internet connection and my wifi is connected, it's the game

whatsup

aggervaited, 

whatsup

whatsup said:

aggervaited, 

KingChewy

Hi @whatsup - welcome to our friendly community. Unfortunately this is an ongoing issue the studio is aware of and actively trying to fix. There is a main thread here - https://community.king.com/en/candy-crush-soda-saga/discussion/262633/no-connection-to-internet-reported-under-investigation#latest

Please repost your comment here to stay connected to any announcements on progress. Per community guidelines we will now close this duplicate issue post. Thanks for understanding! 🙏🏻

KingChewy

Hi @Becky_Betar - welcome to our friendly community. Unfortunately this is an ongoing issue the studio is aware of and actively trying to fix. There is a main thread here - https://community.king.com/en/candy-crush-soda-saga/discussion/262633/no-connection-to-internet-reported-under-investigation#latest

Please repost your comment here to stay connected to any announcements on progress. Per community guidelines we will now close this duplicate issue post. Thanks for understanding! 🙏🏻

QueenB

The connection issue is still under investigation as this is something we have been unable to reproduce!

We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

Disclaimer - What can affect connectivity:

- If you're commuting
- If the area were you're located is not remote
- if you are on VPN 
- If your mobile data plan has reached the monthly allowance 


So this is what we recommend:


Android - Delete the game app and clear Google Play Store cache:

1) Go to apps and find the app called 'Settings' 

2) Locate the menu called 'Apps' 

3) Scroll down till you find the 'Google Play Store' 

4) From here click on 'Clear data' then clear cache. 

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset. 

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

-  How to reinstall!

Facebook:

- Try the steps here. 

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thanks  

whatsup

game is fixed for now thank uou,,

whatsup

Love playpen candy crush soda,,