“No connection to internet”. - Reported!

Graeme_London · February 2020

Mr toffees fair has started to work again on my phone for me after I passed a level I got connection back

amandae595 · February 2020

Glad to hear you got your connection back. Thanks!

rascalsmother · February 2020

Amandea595

Thank you

Sukanta_Biswas · February 2020

Hi @adamsessler

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.😊

We're sorry for your problem. In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. There are several different reasons, that you may have this problem. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.

More reasons for the problem are under investigation.

To get the solution right now, you'll need to uninstall the game and then reinstall it. You will lose all the stored boosters to do this, but will regain your gold bars and game progress.

QueenB · February 2020

@Nita09 sorry to hear youré having issues.

Since we don't know which device you are playing on, please check out the this page and select the platform and the issue you are having on the device and try out the steps.

If you still need help, reply back here with as much details as possible and provide screenshots if possible.

How to take a screenshot!

Thanks 👍

simon1964 · February 2020

Whenever I try to claimm my prizes I get a notification saying " no internet access prizes will be available when i connect to the internet" I am connected. How can I solve this?