“No connection to internet”. - Reported!

QueenB

Hi there!

If you're having internet issues on your mobile device, please comment below with these details as we are currently collect as much information as possible to be able to help you out.

- Which device are you playing? Android, Apple, Kindle?

- When did this start to happen?

- Which game app version do you have installed? How to find App version on Apple - How to find App version on Android

- Your User ID - https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

- A screenshot of the Error message that you are getting - For any guidance, please visit this useful website: www.take-a-screenshot.org


We really appreciate your collaboration and patience while this is being looked at 🤗🙏

QueenB

Hi there!

If you're having internet issues on your mobile device, please comment below with these details as we are currently collect as much information as possible to be able to help you out.

- Which device are you playing? Android, Apple, Kindle?

- When did this start to happen?

- Which game app version do you have installed? How to find App version on Apple - How to find App version on Android

- Your User ID - https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

- A screenshot of the Error message that you are getting - For any guidance, please visit this useful website: www.take-a-screenshot.org


We really appreciate your collaboration and patience while this is being looked at 🤗🙏

M_O_O

 Same issue on Apple iPhone 6.
its bizarre as I’m connected to mobile data. I’ve also tried connecting to wifi. Same issue. Says cant connect to internet but I clearly am - any further advise available yet?! It’s only on soda not any other candy crush. Feels a little like people are being ignored by the “support” here 🙈🙉🙊💩

Vesha

On andriod

Nane79

Hello there, I have this problem aswell. Candy Crush Saga, Soda and Jelly wont connect to the Internet... I cant log in into my King account and have no possibility to send lifes, participate in contests etc. just play. I can not even buy boosters, so I guess its in Kings interest to solve the problem... I am playing on Android and the internet connection loss is since june or even longer. 😐

pattytuk

Having problems with candy crush soda, pyramid solitaire saga,candy crush friends, bubble witch 3, per rescue saga.   Playing on Apple. User ID P Thom.  Started over a month ago.   Was having issues with candy crush saga but have finally been able to log in there.  

Kim-15

I am having the same problem as most players. It say's I am not connected to the internet, and will save my progress for when I am connected. I can still play the game, so obviously I have internet connection, as I use my PC to play this game. For 3 days now this has been happening. Please can you sort this out, as I can not use any of my prizes for collecting sweets etc.

Virginialee

I can't get my daily bonus it says I need internet connection and when I win things I can't get them because I need internet

Bigcheeks

Hi, I am also getting internet connection error and it keeps prompting me to try again (but never works). Is this something that is happening to everyone or just some unlucky few  ? Would like to get it solved ASAP as this is stopping me from getting a phone upgrade as I can’t save my progress. Please help. 

Bigcheeks

hi, please help. I play candy crush, soda crush and farm hero’s and all 3 say connection issues - cannot connect to internet :-( I have a king account and when I try to log in, it says connection error, please try again. When I do, it always comes up with that message. 

I have reset password and completed all the updates, but still error. Can you help me resolve this? 

Thanks.