Not able to play in landscape mode at the moment? More info HERE!

“No connection to internet”. - Reported!



  • Sukanta_BiswasSukanta_Biswas Posts: 15,585 Superstar
    Hi @KimiWood

    I can see the internet is not working on your device. I'm asking you to check out some more troubleshooting.
    Update the device software
    If there is a software glitch, you can get rid of it by installing the latest software version. A new version will improve the overall performance of your device and its security and it will also bring bug fixes. If you didn’t enable automatic updates on your device, 
    you can see if there is an update manually:
    Go to Settings
    Scroll down and tap About device (About phone, About tablet)
    Tap Software Update or System update.

    Check App Permissions

    When you give an app access to your Facebook account, that access expires after 90 days. The app then loses access to your account, which may affect your progress and friends list.

    You can check which apps are activeexpired or have been removed from your account by clicking this link:

    If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.


    Click ‘Renew Access’ to reactivate the app’s permissions.

    You might also want to check your active app-permissions by clicking the ‘view and edit’ link.

    Remember, you'll have to do this every 90 days.

    Let me know.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Want a chance to get 20 Gold bars in the Candy Crush Saga game?
    Contest HERE.

  • KimiWoodKimiWood Posts: 4 New Bee
    It didn't help and now it won't even connect to get my profile to connect.
  • Sukanta_BiswasSukanta_Biswas Posts: 15,585 Superstar
    Hi @KimiWood
    Your game was corrupted so you had to face different issues. uninstall and then reinstall the game app, your problem will be solved.  You will lose all the stored boosters to do this, but will regain your gold bars and game progress.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Want a chance to get 20 Gold bars in the Candy Crush Saga game?
    Contest HERE.

  • nummymummynummymummy Posts: 10 Level 2
    Hi everyone, I have had this problem for over a month. Unfortunately, none of the recent updates have helped.  I can still progress through the game, but I cannot win boosters, race, etc...  
    I’ve commented many times to try to get this fixed, but still have yet to see any improvements.
    Miss the interactive format of the game.  Hopefully a fix will be found soon.
  • tholbrook64tholbrook64 Posts: 20 Level 2
    I have the same problem..I've posted complaints on the play store...there are alot of people posting there...I didn't count how many but I scrolled and scrolled and there was no end. Nobody is responding to any of there questions about the same issue ..can't log in with there fb account to continue playing where they left off..keeps saying our internet is slow and puts us back to level 1...thought I would try to post a complaint here but I doubt they will respond..starting to look like they don't care unless you spend money because they don't respond to help or let us know why this is happening...if I dont  a response sooooon! I'm done trying..I absolutely love this game but there is noway I'm starting at level one ..been playing for almost 4 years... I will uninstall and find another match 3 game to play and spend money. I know someone is reading this..have some respect and give us and answer...we have all been playing for years...we deserve an explanation.
  • lhynnlhynn Posts: 2 New Bee
    edited December 2019
    Me too,i wont forget to play everyday so my progress will keep on going..hope they will answer us
  • mosespwnsmosespwns Posts: 1 New Bee
    When you click to join through Facebook, it goes to safari, which then comes up with an error about too many redirects. How do we get passed this redirected issue for when we try logging in via Facebook?
  • BondiGBondiG Posts: 1 New Bee
    Past 2 weeks I'm getting a msg that I have no wifi or Internet connection...even though I do.  Keeps telling me to try later.
    I can't send lives to my friends, nor do any of the avatars show on the playing screen.  I've never had a problem.  Also, I've been playing candy crush for over 3 years and even though I have an account so my progress was saved, it put me back to level 93 when I was about level 1200.
    What did you guys do to these games??????????????

  • BondiGBondiG Posts: 1 New Bee
    To follow up my previous comment......the no connection message comes up on Candy Crush Soda.
  • Sukanta_BiswasSukanta_Biswas Posts: 15,585 Superstar
    Hi @BondiG
    We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.🤗

    We're sorry for your problem. In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.

    In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
    Let me know.

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Want a chance to get 20 Gold bars in the Candy Crush Saga game?
    Contest HERE.

  • QueenBQueenB Posts: 4,534 Community Manager
    @mosespwns, can you try the following on your Apple device:

    - Disconnect the game from Facebook/King account (if connected).
    - Delete Facebook App if you have it installed.
    - Clear cache from your Safari: (Super Important).
    - Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

    Hope this does the trick :) 
    🎤Farm Heroes Saga - The studio is hunting for feedback, share yours here 🎤
    ⭐ Don't miss out on Gold Bars here ⭐
    FHSS: Don't miss out on Level Tips here. 🤓

    Don't forget to wash your hands 😉

  • johalljohall Posts: 0 New Bee
    The wifi is working but the game says no internet connection
  • bearwithmebearwithme Posts: 8,132 Superstar
    Hello @johall and welcome to our wonderful community.  Unfortunately I have experienced that same problem in the past.  

    The first thing you want to do is make sure you have the latest version of the game.  You also want to clear your cache.  Once you have done both those things - you need to turn off your device (mobile or PC) and then start it up again.  If that hasn't corrected the problem, then you need to see if you can disconnect your game from Facebook (if you are playing via FB).  If you can do that, then try temporarily deleting Facebook from your device.  Restart your device and restore the Facebook app and then reconnect the game thru Facebook.

    However - if you cannot disconnect your game from Facebook or because it says there is no internet connection - then I am afraid the only way to correct this problem is to de-install and re-install the game - but remember - if you do this you will lose all your lives and any saved boosters you may have!  This should only be done as a last resort.

    "Sometimes the smallest things take up the most room in your heart." - Winnie the Pooh

    Be sure to come check out the  Beginner's Corner and visit the lounge area 💕💕
    If you are new to the community please check here for helpful info: Learn more about the King Community
    💗You can find the various contests for the different games here

  • amandae595amandae595 Posts: 63 Level 3
    I have the same problem as KimiWood. My candy crush soda app shows me logged in through Facebook, but the permissions are disabled.

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