How to get levels back

angel50

Was on level 246. Signed in to Facebook and lost them plus purchase I had made 

firebombmarkus

Hi @angel50 and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

If your purchase went wrong, follow the link below and you will see several options what to do.

https://community.king.com/en/candy-crush-soda-saga/discussion/246177/did-something-go-wrong-with-your-purchase

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

trish328

looking for my existing levels

firebombmarkus

Hi @trish328 and welcome to our adorable Community 😊 Did you lose your progress?

trish328

yes, I was on level 1250?

firebombmarkus

@trish328 Follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

Elsa

Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

trish328

still not telling me how to recover my level

Elsa

Were you playing through Facebook all along or just suddenly decided to open the game in Facebook?  If that's the case then your progress wasn't saved anywhere.  You need to be playing through a platform, either Facebook or the Kingdom because they save your progress on their server. 

Ok let's try this @trish328, you have to get your user ID # in order for anyone to go into your account to move your progress.  Please follow the steps from here.

Once you have your number then you are going to complete this contact form:https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.