First off, we need to know which device you are playing on (Apple, Android, PC) and a screenshot of the game map showing your profile picture on level 1928 so we can have a closer look.
Hi @luanaa, welcome to our community.
I would like to take a moment to offer you a message for all newbies to
learn more about our community which you can find here.
We always run contests so be sure to enter them for a chance to win gold bars.
Since you wrote back a few days ago are you still having this problem? I don't see any stars on that level so your avatar might be stuck there. If ever you don't see stars on a level that means you have to replay it.