How do I get my money back from a purchase after the game crashed and I lost the level?

abraithwaite

The game crashed just after I purchased 10 gold bars to complete level 1186.  I lost my 10 gold bars and was unable to complete the level which I would have easily done.  How do I get my money back???

debs1965

im having the same problem, notice there are no answers to our question.

Elsa

Hi @abraithwaite and @debs1965,  welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Here is the answer - we cannot handle any purchase issues here in this community as payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest