Failed purchase

joycew

I purchased a 9.99 package for 50 bars which i was using to buy those round flying ships. ( that make explosions). I did not receive either item. My account history will show i know how to make purchases so i do not know what happened. I would like a refund. This occurred about 20 minutes ago

QueenB

Oh no, sorry to hear about that 😦

We don't handle purchases through our Community so you need to report this to our Player Support via this link.  

Hope this helps  

Elsa

Hi @joycew, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

joycew

I was cheated out of $9.99. I tried to resolve it with you and you did nothing about it. You will not be getting anymore of my money. 

Elsa

@joycew, if you came here to this community then it won't get resolved.  We cannot handle purchase issues here in this community as payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here:  https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest