Game Crash

Moppet2003

The game crashed a couple of days ago and I tried the suggestion of force stopping apps and restarting and that didn't work. I also lost my day count which I was at 972 days and over level 2300. What can I do?

Elsa

Hi @Moppet2003, welcome to our community.  When did the game crash?  Was it while you playing a level?  Unfortunately the daily bonus cannot be reimbursed back to that day but on day 7 you will be back to double boosters.  As far as your progress please give me more details.  When you open the game is it showing as level 1?  There is a new glitch that I will be reporting to the community manager in a bit so please give me more details.

Moppet2003

Thanks for responding. I can't even open the game, but moderators have emailed me what to do and hopefully reinstalling will work.

Elsa

Reinstalling the game should work.  Please let me know if it does.

Moppet2003

It didn't work. Don't know what to do now.

Elsa

Do you have a more recent mobile device rather than an older one?  Give it a little time and try it again later today.  Maybe their server is down right now.  I haven't tried to play the games today.  Let me know in a few hours if you are still not able to get in.

Moppet2003

It didn't work. Don't know what to do now.

Okay. Will try again later. Thanks 

rcamping

Mine didn’t work either. I deleted the game then opened and it didn’t go back to where I was . Level 1028

Elsa

Please all of you get back to me tonight.  If you still can't get your level back then it's got to be a new glitch and I will elevate it to the community manager.  Some players are getting it back with a reinstall.