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I was on level 2800 into two days ago. Yesterday when I logged on to play it started me back on 1

Tiggerjen1

Why did it start me back on level one after many years and being up to level 2802?

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Codey321

Me too... and keep getting that screen “Content Not Found” as well. I’m sooo bummed out ☹️

jane_keitges

Creative_Elsa

@Codey321, you are not the only player with this. I just got an update today on my phone so if anyone plays on their phone check it out and see if the update corrects the problem.

Codey321

So it is not just me that lost 2000 levels? 😢

Creative_Elsa

That's what I've been hear from everyone that it started after the last update. Well some are getting it resolved and maybe the rest have to wait until the next update.

clover3737

I logged out of FB and went back in. I only play on my I Phone 10. The glitch happened a couple days after I installed the newest phone update

Creative_Elsa

@clover3737, did you do the fix or did it just change on its own?

clover3737

Thank you Elsa. My game restored to correct level, but I really don’t know how I did it. Lol.

Creative_Elsa

For those of you who couldn't get it to work after uninstalling, question - are you playing through Facebook? It seems that something with their security the games Facebook token expires. Go into your Facebook settings and then click on Apps and websites. Then when it comes up look for the "Expired" tab. If the game is in there then you have to edit and allow the access again.

jane_keitges

It did not work for me. Using an ipad

Creative_Elsa

Ok, I am going to send the community manager a message to look into this with the studio tomorrow. Thanks for the update @jane_keitges.

jane_keitges

It did not work for me either

Creative_Elsa

Thanks for letting me know @scallihan72475. One other person wrote back saying that it didn't work either but a couple wrote saying that it worked. Let's see how the rest of today goes. It still might need a fix from the studio.

scallihan72475

@Elsa I tried the previous mentioned steps - deleting the app, turning off phone, logging into browser with Facebook, logging into the game with Facebook, and it still did not work

Creative_Elsa

@Yosca found a message where the play found a fix so I would like you to please try it here. Write back and let me know if it worked or if you still need help. Also where are you playing the game - computer or mobile device?

Creative_Elsa

This is a definite glitch. @Yosca, I think I've got the few messages that reported this but if you see any new ones during the day today please tag me. I will be elevating this to the community manager in a few minutes.

Creative_Elsa

Thanks @Yosca, would you mind sending me a private message with all the links so that I can report them?

Yosca

@Elsa there are a lot of the same questions in the community, definitely a glitch?

Creative_Elsa

Wow @Yosca, something strange is happening if this is the second time in a row. I wonder if it's a Soda glitch.

There was a glitch a few months ago with Soda where players were opening the game and it had started them back at level 1. The only way to take care of that was to replay level 1, then close out the game and reopen it and it should go back to the current level. Please all of you try that first. Whatever you do, do NOT uninstall the game if you are playing on a mobile device because you will lose all lives and boosters.

If that doesn't work then it might be a new glitch starting. As long as you have played through Facebook or the Kingdom your progress was saved on their servers. What you have to do then is to get your user ID # by following the steps on here.

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.

If any of you still need help, please make sure to tag me as @Yosca did. I will be going off my computer soon but I will still be able to check the messages here on my iPhone.

Yosca

Tagging @Elsa, same issue as the other thread?