Black Screen

avlintah

For the past month I have been trying to play Candy Crush Saga, but the screen is black. I read where you are working on it - why it taking so long to fix the problem ?  I had been playing this game for quite a while and was having fun with it, but  now I cannot play and it is very disappointing to find the screen is still black after a month of waiting.  What is going on?  I keep playing candy crush, instead but would really prefer the soda saga.  

firebombmarkus

Hi @avlintah and welcome to our adorable Community 😊 As you are already said, the studio is aware of this issue and they are working hard to fix it. It's a memory issue and some of the issues really take time to be fixed so we really need to be patient. In the meantime, check out the latest post of our Community Manager regarding this issue on the link below and you might find some useful info.

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/469732/#Comment_469732

Thank you for your understanding. Have a wonderful day 🤗