Having Internet connection - (collecting information)!

pis

I have a screenshot showing where I am in the game. So if I unistall the Soda app game, isthere anyway I can get help to retrieve my game arter er installing the app if its not working?

pis

Sooo. I did the reinstallation. And lots 4 levels? Can I get back to where I were?

QueenB

Hi @pis, glad to hear the issue has been solved but which level are you supposed to be on and can I have your User ID so I can get Player Support to get you back on track.

Thanks  

vegasjojo

I'm on an old windows 8 pc. Everything else works except this one game. Plenty of other games out there that work correctly all the time.

CarolinaKong

Deleted and reinstalled the game.  Still no internet connection and now I've lost my daily streak! Went from 122 days to 3! I'm about to delete the game permanently and will never play again.  Android phone.  Soda is the only game with the problem. 

QueenB

@CarolinaKong, sorry this is happening to your game

Since you mentioned having an Android, it's worth trying to clear the Google Play Store cache as well. 

First, delete the game app and then reset the Settings in the Google Play Store app:

-Go to apps and find the app called 'Settings'
-Locate the menu called 'Apps' or 'Application Manager' depending on the device model
-Scroll down until you find the 'Google Play Store'
-From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.

Restart the device and download the game again. Then open the game and reconnect it to your Facebook or King account to get back your played levels and Gold Bars.

Let me know how it goes  

Elsa

Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.