I have lost all my progress, annd all the gold I bought

QueenB

Apologies for the delay @Emptynester, I was waiting for Player Support to reset your game. It has now been confirmed that your game should be on level 1700 and your Gold bars, as well as Boosters, are also added back.

Can you please make sure the game is connected now so it can sync?

Let me know if you run into any issues.

QueenB

@jhobson, have you tried reconnecting the game app back to your Facebook or King account?

Please visit this page and try the steps provided for the device you're using in order to get your back on track.

Hope this helps  

jhobson

Hi, I don't use facebook and am not sure if I had an account while playing. I've been playing for seven years and was really hoping I wouldn't have to start from the beginning as I had reached over 1600 levels. Is there any way at all you can restore me to my previous level without having my account backed up?? 

QueenB

OK, can I have your User ID so I can have a look? 

jhobson

yes, my user ID is jhobson

QueenB

It's a numeric ID, check out this link: https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

jhobson

Oh yes found it! It’s 10952264241

jhobson

If it helps, this is a screenshot I took in July, since then I’ve passed 1700 

QueenB

Thanks @jhobson👍

So the game wasn't backed up so Player Support has to manually restore it. Do you remember the exact level or should I tell them to restore up to level 1700?

jhobson

Level 1700 would be great! I’m so excited, thank you so much for your help 

QueenB

Done @jhobson 😉

Emptynester

Thanks for helping I appreciate it