I have lost all my progress, annd all the gold I bought

QueenB

It's a numeric ID, check out this link: https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

jhobson

Oh yes found it! It’s 10952264241

jhobson

If it helps, this is a screenshot I took in July, since then I’ve passed 1700 

QueenB

Thanks @jhobson👍

So the game wasn't backed up so Player Support has to manually restore it. Do you remember the exact level or should I tell them to restore up to level 1700?

jhobson

Level 1700 would be great! I’m so excited, thank you so much for your help 

QueenB

Done @jhobson 😉

Emptynester

Thanks for helping I appreciate it