sharonehat

sharonehat · October 2019

why can l not get my Candy Crush Soda Saga to load, everything in my computer has been checked and updated by a computer Tech. and l still cannot get my game to load. please help . thank you

PummyRaj · October 2019

Hello @sharonehat Hearty welcome to the Candy Crush section of our friendly King Community

I am sorry to hear about the issue in your game!! By any chance, are you talking about the Black Screen OR is it something else?

Please post back and clarify with more details, by tapping on "Type your Comment" box located below.

P.S: This category belongs to the original Candy Crush game. But, it is OK! I will request our Community Manager to move it to Soda

sharonehatf · October 2019

Hi PummyRaj, my game has an orange color and it says, You have experienced an error that we are working hard to fix, Please try again in a moment. I've tried to log in at least 30 times and get this same message everytime. This game irks fine on my android phone but does not work on my windows7 laptop nor my Toshiba tablet, Thank you for getting back to me on this, hope there's something we can do to fix it, I really like this game, thanks Sharon.

Elsa · October 2019

Hi @sharonehatf, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars. Is this the screen that you are seeing?

Image: https://us.v-cdn.net/6030983/uploads/editor/h4/x6g4zij1y7wz.png

@PummyRaj I have seen messages here in the community and the best solution is to uninstall and reinstall the game but the players need to know that all lives and boosters will be gone because they are only saved to their device.

sharonehatf · October 2019

Yes that's the screen I'm seeing, but I don't know how to uninstall this game. Could you please send me directions of how to do that please, Thank you.

Elsa · October 2019

Depending on what device you use I can tell you on iPhone but not sure how it works on Android phone. On iPhone you hold down the app until it starts jiggling. Then you click on the "x" located on the top right and it uninstalls. Then you go into the Apple app store and type in the game name and then click to install it. But before installing it make sure to clear out the history and then do it. I know with Android you have to go to the Google store but not sure how it gets uninstalled from there.

sharonehatf · October 2019

My game is on my acer aspire laptop with windows 7 and I play through Facebook, so how do I uninstall the game there? Thank you

Elsa · October 2019

If you are placing through Facebook on a computer go into the settings. Then click on Apps and websites from the list on the left. When it opens you are going to see 3 tabs, first click on the "Expired" to see if the game is in there. If it is then click on the edit and and then save it. If it's in the "Active" tab click on the square to get the check mark and then click on the remove button. Then you can add it back by doing a search for the game.

Image: https://us.v-cdn.net/6030983/uploads/editor/m0/obkmxvman8rp.png

sharonehatf · October 2019

Ok now it looks a tho my game is loading but it has a black screen but I can hear the music play and part of what to do on the game such as the display on the right side of the screen with whom are in the race and that sort of thing but nothing else just a black screen.

Elsa · October 2019

OMG! That's not good! Is this still happening today? Are you on a mobile device? You might need to do some troubleshooting tips. Clear the history and make sure that you have the most recent version of the game. Then click on one of the links below to complete the troubleshooting. Please let me know how you make out.

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

sharonehat

Answers