Lost Progress

NicoleBerard

I played my game last night, I cant remeber the exact number but I was around level 3020. It took me years to get there. I went to play today and I am at level 1!!! I am really upset over that. Can you help? My user ID is NicoleBerard.

firebombmarkus

Hi @NicoleBerard and welcome to our adorable Community 😊 I am sincerely sorry that you have lost your progress. You wrote your user ID but it's actually not a user ID, it's your username. Your user ID should consist of digits. If you don't know where to find it, follow the instructions on the link below.

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

Once you have your user ID, go to the main thread below and post it there and the team will investigate what is happening.

https://community.king.com/en/candy-crush-soda-saga/discussion/267551/i-need-help-with-lost-progress-under-investigation#Item_221

Thank you for your understanding. Have a wonderful day 🤗

Elsa

Hi @NicoleBerard, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.