Is something being done to settle the game?

Angela_Carson

For nearly a week the game has been closing after adverts now it is closing randomly. It is in slow motion then it just closes. It has taken me back to day one on daily bonuses. I have seen others are experiencing similar problems.

firebombmarkus

Hi @Angela_Carson and welcome to our adorable Community 😊 I am so sorry that you are experiencing these issues. Can you please tell me which device and OS are you using for playing this game? As for your daily bonuses, they are saved on your device's memory and any problem with memory could lead to loosing them. However, there is no need to worry as you will have a single reward for seven days and after that, you will have double rewards again (of course, in case you are logging in on a daily basis).

Angela_Carson

I am on my IPad . King Jelly Crush is now acting the same. I have tried to log on via the App Store but the same thing is happening with both games. I am not very good with IT but will do my best with any suggestions you can make, thanks

firebombmarkus

@Angela_Carson Here are some troubleshooting steps for Apple devices.

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Try these steps and let me know if they helped you. Please note that the last resort is always reinstalling the game but if you do so you will lose all the boosters and lives you have collected.

Angela_Carson

Thanks, how do you back up the King account?

firebombmarkus

@Angela_Carson You can sync it with Facebook. Just follow the instructions below.

https://community.king.com/en/blog/discussion/248899/create-a-king-com-account-and-sync-it-with-your-facebook-game-instructions-for-pc#latest