Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

dmbkca93

 I have had the screen freeze 3 times now when I have used either 2 color bombs or a colorbomb and the other thing that makes things change color.  It used my lives.  I also am losing time with th unlimited boosters I paid for because I keep using lives and the boosters aren't working.  I also lost 2 lollipop hammers when I used them to move things into place.

QueenB

We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!

 

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

 

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

PummyRaj

Hello @Bggabcsi Hearty Welcome to all of you to the Candy Soda section of our friendly King Community  

I am sorry to hear that you are having issue with the Jelly Cake in your game!!  This was a bug that popped out for Android and Facebook players... Apple user should not be affected as per our information!!  

Anyway, this bug was reported to the King team and they worked on it and fixed it.  Hence, it should not affect your game anymore!  If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.  

This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue.  Please head there for updates and to post your comments!  

Thank you for posting in the Community!  Have a great rest of the day/evening! 

P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

QueenB

Good news all 🙌

All affected Jelly Cake levels should now be fixed on Facebook and Android devices.

If you play on an Android device, you need to make sure you have the game app version 1.152.13 installed so please check the Google App store for the update. 

If you have lost any purchased items during this issue, please contact our Player Support team here so they can assist and make sure you use the same email address associated with your game when contacting them so they can locate your game records. 

If the issue is still persisting on Apple devices, THIS IS BEING WORKED ON!!! Keep an eye on the App Store for available updates!!!!

Thank you all for your patience and collaboration and hope you have a Sodaliciouse day 🤗

Lilaq

Hi! 
Which platform are you using? 
There is a new update out that fixed this issue, please make sure that you have the latest version of the game from the app store if you are using android/ios

PummyRaj

Hello @babersgrandma Hearty Welcome to the Candy Soda section of our friendly King Community  

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team  

** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13  If you go to "Google Play Store", you can see any available updates  

** If you are on PC clear the cookies, delete the browsing history and open your game again!  

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

Thank you for your patience and understanding!  Have a great rest of the day/evening! 

P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

ept0202

Level 638, every time the wubba wubba circle goes off the game locks up....

QueenB

Welcome to our Community @ept0202🤗

Sorry to hear the Jelly Cake is impacting your gameplay  

Which device are you playing on, Android, Apple on Facebook? The Jelly Cake is a bit heavy on the graphic so some old devices can't handle it.

If you happen to play on mobile, make sure you have at least 2GB left of storage and avoid having too many apps running at the same time.

If you happen to play on Facebook, try clearing the cache of your browser or switch to another one just to test.

Hope this helps  

Pemaan

Pourquoi le niveau 965 ne fonctionne-t'il pas? Why does the 965 level not work?

raggy

Hi ...

there is an Error in Level 965 !

When the wheel starts, the game collapses completely.

At the moment I can not continue playing

raggy

I have the same problem

Ely59

Hi ... at level 702, the same is happening, When the wheel starts, the game freezes and I have to close the browser to continue anything. I already lost a lot of energy

patfire

Having the same problem on level 965.  When the wheel starts, game freezes and I have to close browser to continue anything

candycrushinit

Hi @dmbkca93 and warm welcome to the community! 

I’m sorry that this happened in your game. One thing you should try is restarting and rebooting your device. And clearing cache and cookies. 

I hope this solves it. Have a marvelous Monday!

ept0202

Thanks..

I am on a Macbook Pro Retina 2017 running 10.14.6 (will not upgrade to Catalina yet).
Browser if Chrome - up to date.
Download speeds of 125mbps
Playing through Facebook.
Have not had this issue before.


I did clear the cache on FB and still the "jelly cake" freezes the webpage. 

dmbkca93

What about the lost stuff I paid for.