Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
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Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

I have had the screen freeze 3 times now when I have used either 2 color bombs or a colorbomb and the other thing that makes things change color. It used my lives. I also am losing time with th unlimited boosters I paid for because I keep using lives and the boosters aren't working. I also lost 2 lollipop hammers when I used them to move things into place.

Accepted answers

PummyRaj

Hello @babersgrandma Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team

** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13 If you go to "Google Play Store", you can see any available updates

** If you are on PC clear the cookies, delete the browsing history and open your game again!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue. Please head there for updates and also to post your comments! This thread will be closed now to lessen the confusion and to keep all the comments in a single place!

Thank you for your patience and understanding! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Lilaq

Hi!
Which platform are you using?
There is a new update out that fixed this issue, please make sure that you have the latest version of the game from the app store if you are using android/ios

QueenB

Good news all 🙌

All affected Jelly Cake levels should now be fixed on Facebook and Android devices.

If you play on an Android device, you need to make sure you have the game app version 1.152.13 installed so please check the Google App store for the update.

If you have lost any purchased items during this issue, please contact our Player Support team here so they can assist and make sure you use the same email address associated with your game when contacting them so they can locate your game records.

If the issue is still persisting on Apple devices, THIS IS BEING WORKED ON!!! Keep an eye on the App Store for available updates!!!!

Thank you all for your patience and collaboration and hope you have a Sodaliciouse day 🤗

PummyRaj

Hello @Bggabcsi Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that you are having issue with the Jelly Cake in your game!! This was a bug that popped out for Android and Facebook players... Apple user should not be affected as per our information!!

Anyway, this bug was reported to the King team and they worked on it and fixed it. Hence, it should not affect your game anymore! If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.

This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue. Please head there for updates and to post your comments!

Thank you for posting in the Community! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

QueenB

We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

All comments

Aneleh

tlegas said:

Game 1568, just had two bombs together which froze my screen. This is the third time this has happened on previous levels in the last week. It’s hard enough to win with the new recent changes, but when you finally get a combination together that will help, then the games freezes. Very disappointed with this game recently. Need to move on.

Exactly the same happened to me!
All actions that could clear the screen made it freeze.
No jellycake on the level...
Finally made it without clearing the screen in one move and the problem was solved.

tlegas

Game 1568, just had two bombs together which froze my screen. This is the third time this has happened on previous levels in the last week. It’s hard enough to win with the new recent changes, but when you finally get a combination together that will help, then the games freezes. Very disappointed with this game recently. Need to move on.

PummyRaj

Hello @akthrelkeld Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team! All you have to is "Update" your game App and everything will be alright

** If you are on PC clear the cookies, delete the browsing history and open your game again!

If you have any further questions, please post them in this Main Thread because this post will be now, as it would be easier to keep all the comments in a single place!

Thank you for your patience and understanding! Have a great rest of the day/evening!

akthrelkeld

I am unable to get past board 1250, it freezes up.

PummyRaj

Hello @sangsanga Hearty Welcome to the Candy Soda section of our friendly King Community

The "thing" you are referring is the "Jelly Cake" and there was an issue with the "Jelly Cake Explosion" till couple of days ago, which was rectified by the King team

** If you are on PC clear the cookies, delete the browsing history and open your game again!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue. Please head there for updates and also to post your comments! This thread will be closed now to lessen the confusion and to keep all the comments in a single place!

Thank you for your patience and understanding! Have a great rest of the day/evening!

Below is a contest link to win 20 Gold Bars for your game Please participate in it and try your luck

1) 20 Gold Bars are yours if you find the Differences

sangsanga

PummyRaj

Hello @sashape Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team

PummyRaj

Hello @amartin Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" (donut explosion) till couple of days ago, which was rectified by the King team

PummyRaj

Hello @kathyjevans Hearty Welcome to the Candy Soda section of our friendly King Community

I have just checked the level to see if it was a "Jelly Cake" level... because, recently there was an issue with the Jelly cake explosion!! But, it wasn't a Jelly cake level!!

Can you please tell me what device you are using? May be some troubleshooting steps might help to get back to your game!!

** IF you tap on "Type your Comment" box located below, you will be able to write back

Talk to you soon! Have a great rest of the day/evening!

amartin

Keeps freezing during donut explodes

jlynnc89

@PummyRaj thanks! There is an update available. I didn’t notice. Trying that now!

PummyRaj

Hello @Hamousss Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" till couple of days ago, which was rectified by the King team

kathyjevans

Freeze on 2231, why

Hamousss

Hello I'm at level 1139 and I could pass the level many time but when the big cake jelly on the right explose it freeze the screen....I've lost many lives and time of my bonuses
PLZ fix it

sashape

Hello, my game freezing when I break up big jelly. How to fix it? I try reinstall the gamr it doesnt help. ((

PummyRaj

Hello @babersgrandma Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team

PummyRaj

Hello @jlynnc89 Hearty Welcome to the Candy Soda section of our friendly King Community

I am sorry to hear that you are having issue with your game!! Please check if there is an update for Soda App (it should be the same -- 1.152.13)

If you do not see any update, please wait till tomorrow as the our Soda In-charge for the Community will be back after the weekend, and will be able to guide you with specific instructions on what to do

Hope this made sense!

Thank you for posting in the Community & have a great rest of the weekend!

babersgrandma

On level 1115 when pinwheel bursts, game freezes. Please fix.

jlynnc89

PummyRaj said:

Hello @98765432112345678910 Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that you are having issue with the Jelly Cake in your game!! This was a bug that popped out for Android and Facebook players... Apple user should not be affected as per our information!!

Anyway, this bug was reported to the King team and they worked on it and fixed it. Hence, it should not affect your game anymore! If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.

This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue. Please head there for updates and to post your comments!

Thank you for posting in the Community! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

This is happening to me as well and I have Apple. Will there be a fix soon?

PummyRaj

Hello @z129833 Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" till couple of days ago, which was rectified by the King team

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

QueenB

We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

PummyRaj

Hello @Bggabcsi Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

QueenB

Lilaq

Hi!
Which platform are you using?
There is a new update out that fixed this issue, please make sure that you have the latest version of the game from the app store if you are using android/ios

PummyRaj

Hello @babersgrandma Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team

All comments

ept0202

Level 638, every time the wubba wubba circle goes off the game locks up....

QueenB

Welcome to our Community @ept0202🤗

Sorry to hear the Jelly Cake is impacting your gameplay

Which device are you playing on, Android, Apple on Facebook? The Jelly Cake is a bit heavy on the graphic so some old devices can't handle it.

If you happen to play on mobile, make sure you have at least 2GB left of storage and avoid having too many apps running at the same time.

If you happen to play on Facebook, try clearing the cache of your browser or switch to another one just to test.

Hope this helps

Pemaan

Pourquoi le niveau 965 ne fonctionne-t'il pas? Why does the 965 level not work?

raggy

Hi ...

there is an Error in Level 965 !

When the wheel starts, the game collapses completely.

At the moment I can not continue playing

raggy

I have the same problem

Ely59

Hi ... at level 702, the same is happening, When the wheel starts, the game freezes and I have to close the browser to continue anything. I already lost a lot of energy

patfire

Having the same problem on level 965. When the wheel starts, game freezes and I have to close browser to continue anything

candycrushinit

Hi @dmbkca93 and warm welcome to the community!

I’m sorry that this happened in your game. One thing you should try is restarting and rebooting your device. And clearing cache and cookies.

I hope this solves it. Have a marvelous Monday!

ept0202

Thanks..

I am on a Macbook Pro Retina 2017 running 10.14.6 (will not upgrade to Catalina yet).
Browser if Chrome - up to date.
Download speeds of 125mbps
Playing through Facebook.
Have not had this issue before.

I did clear the cache on FB and still the "jelly cake" freezes the webpage.

dmbkca93

What about the lost stuff I paid for.

UtePeters

I am having the same issue at fb gameroom, my game locks up, too. Tried everything mentioned..

Image: https://us.v-cdn.net/6030983/uploads/editor/ki/auh543dcf023.png

Debbie_Gomez_Dil

Last 2 near wins with a color bomb the screen freezes, how can I get past this level?

froggy169

I'm having the same problem. I hope they find the issue soon.

vanmelle

When blast the coloured wheel, or mix two candies and blast, the screen stunt. I lost a lot boosters because this.

Debbie_Gomez_Dil

just played it again and it freezes when exploding the ring. Will not be able to pass this level, any suggestions?

Cabby

I'm at level 968. When I clear the corner bubble and it starts to explode, the game freezes.
It didn't happen yesterday, but today continues to do this even after closing and logging back in.

Cantgetno

On level 702 everyone I burst the bubble ring it crashes the game

Cantgetno

Everytime sorry

Jagger52

Same with level 965!

twitman0319

My game keeps freezing on level 968 when the cornet bubbles explode. Kris doing it even after closing and refreshing app

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Need help with the Soda? Ask your question or check for answers here.
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Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
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