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Not online when should be

trionna1trionna1 Posts: 1 Newbie
in Support
Why does it keep saying I'm not connected or logged in when i know that i am and have plenty of data. This makes me not want to play my favorite game help. When i pass levels i don't get rewards because I'm not online when i should be.
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Answers

  • KingChewyKingChewy Posts: 13,713 Sweet Legend
    Hi @trionna1 - welcome to our friendly community. Sorry to hear you’ve had this issue. Have you cleared your cache and cookies recently and confirmed you are updated to the latest version in your App Store?

    What platform do you access the game from - PC or mobile?

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  • RoseannaDawnRoseannaDawn Posts: 2 Newbie
    trionna1 said:
    Why does it keep saying I'm not connected or logged in when i know that i am and have plenty of data. This makes me not want to play my favorite game help. When i pass levels i don't get rewards because I'm not online when i should be.

    I am having the same problem and sure wish they'd take care of it...

    Flag · Helpful Woah! Sweet Love Haha
  • RoseannaDawnRoseannaDawn Posts: 2 Newbie
    I am having the same problem and also wish I could get out of this level I cleared it but it didn't register.
    Flag · Helpful Woah! Sweet Love Haha
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