Freezing game

mene_lagin123

My candy crush soda have been freezing for over a week. Once I pass a particular level I can't move to the next level. I have uninstalled and installed it back 27 times it's still not working. 

Spinnifix

Hello and welcome to this community

 That doesn't sound very good. Did you always update and delete the cache after uninstalling and installing? Please try this. If not: I will send you to support!

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center.  There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

https://soporto.king.com/contact

If you play on an app, please go to Settings - App - Store - Deatials and there is an email address. Write the email there and explain your problem with the data. You will then receive an automatic email and do everything again. And send it. 

 Good luck

https://www.help.king.com/hc/en-us#%20

The link is from the help center: Please enter your game and your language in the top right corner. I hope it helps you further. Good luck