there is a problem in candy crush soda

Calude

when i play this game, ans when i've no life, so 5 of my friends give me lives and il accept , but insstead of 5 lives the game give me juste 1 life.

this problem begins when you modify the game when we finish a level to continue, you propose many movments for continue

help me please

EllenF1972

I'm having the same issue. It's getting annoying.

wykoon

Hi there @Calude and @EllenF1972 and good day to both of you...

You may try to disconnect from your game, restart device and reconnect it and see whether the balance of the lives accepted register in the life box.

This article from the Help Center also explains a little on the reason that the lives not received.

Hopefully it will give you some insights. If the issue still persist, please report your issue via "Contact Us" and respond to their email if you receive an automated reply.

Let us know if you still need further help. thank you 🙂

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/308284/there-is-a-problem-in-candy-crush-soda

Hi and welcome to the community.

Many players have highlighted this issue and we have reported it to game team. Just have patience with us. At the moment we are waiting for the fix report. But cant provide any specific time frame.

EllenF1972

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/976060#Comment_976060

Thanks. I play on my desktop. I turn it off every night and restart the next day. It's been like this for 3 or 4 days, now.

wykoon

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/976458#Comment_976458

Thanks for your feedback. Please wait for the update on the fix from Mr Aijaziqbal since the issue has been reported.

Meanwhile, if you have received multiple lives from friends, just accept 1 life at a time and continue playing for the time being. Hope this helps.😊

@Calude 👆️

kavidina

https://community.king.com/en/candy-crush-soda-saga/discussion/308284/there-is-a-problem-in-candy-crush-soda

Hii welcome to d king community

This problem was reported to CM nd our game team.please be paitence with us..they can fix the problem..

Thank you

tratelqalam

There are errors in the game regarding this matter because there are many players who send and receive souls from their friends every time they need souls, and this creates tremendous pressure on the game for that cause this burden an imbalance in the game servers

Yosca

Welcome to the Community @Calude and @EllenF1972 I am sorry you have the life issue 🙁. The Studio is aware of this problem and they are working on a fix that will probably will be live next week. We have a main thread about this problem here: Why do I get only 1 life

If you want to be updated, please follow the main thread. You can click on the green letters.

PummyRaj

Hello @Calude and @EllenF1972 Hearty Welcome to our Wonderful King Community 🤗

Like others have already mentioned above, the issue is reported to the Soda Studio team, and they are looking into it.

Please keep an eye on the main thread for updates on the issue ----> Receiving only One Life instead of 5 in Soda Saga

** This thread will be closed now, so that it can be merged into the main thread.

Thank you for understanding and your patience.