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I left the game several years ago, and recently i tried to play again, but it stucks on a screen, unable to do anything. I use Windows 10, with Google Chrome (Facebook). Not able to play. What can I do? can it be restarted or something?
Hello, Warm welcome to our sweet community!~
It seems none of the above methods are working, so please contact one of the CM to fix your problem~Click here below and ask for help there~
Thanks & Good luck!~
Maybe something wrong with your account. Log out and see if you can play from level 1. If you able to then play a few levels and then try to link to Facebook. Just a thought and something to try. Good Luck.
Yes. I tried Microsoft Edge and Google Chrome. Tried clearing cache several times and also rebooted my PC. I got the same problem in both browsers, but there is music in Edge and silence in Chrome. None of both browsers allows me to clic or do anything
@Marcuxx Hi and welcome. have you tried using a different internet browser to see if that helps also is your chrome up to date
Thank you
I opened a new incognito window. It didn't solve anything. I got exactly the same stuck screen . I also cleaned any cache and rebooted my pc. Still Soda doesn't work. I play CC Classic with no problem.
@Yosca . as discussed
Hi marcuxx please try to contact player support from your game as some other players are also reporting it.
There another test you can do yourself. Can you please open an incognito tab and try to play from there?
I switched to Microsoft Edge. Same problem. The music is playing. I am just unable to click or do anything. Thanks in advance
Hi dear
please clean cache files of your device and reboot the device.
Hope This will be fixed.
Hi and welcome to the community,
Can you please try to clear cache/history of your browser or try to check your game on different browser.
@Lola_Pop , same issue ? also Windows 10 ?
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Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
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