I need help, got Candy Crush Soda stuck

Marcuxx

I left the game several years ago, and recently i tried to play again, but it stucks on a screen, unable to do anything. I use Windows 10, with Google Chrome (Facebook). Not able to play. What can I do? can it be restarted or something?

Adav

@Lola_Pop , same issue ? also Windows 10 ?

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/309775/i-need-help-got-candy-crush-soda-stuck

Hi and welcome to the community,

Can you please try to clear cache/history of your browser or try to check your game on different browser.

rajdeeptb

https://community.king.com/en/candy-crush-soda-saga/discussion/309775/i-need-help-got-candy-crush-soda-stuck

Hi dear

please clean cache files of your device and reboot the device.

Hope This will be fixed.

Marcuxx

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1011769#Comment_1011769

I switched to Microsoft Edge. Same problem. The music is playing. I am just unable to click or do anything. Thanks in advance

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1011869#Comment_1011869

Hi marcuxx please try to contact player support from your game as some other players are also reporting it.

There another test you can do yourself. Can you please open an incognito tab and try to play from there?

Adav

@Yosca . as discussed

Marcuxx

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1011881#Comment_1011881

I opened a new incognito window. It didn't solve anything. I got exactly the same stuck screen . I also cleaned any cache and rebooted my pc. Still Soda doesn't work. I play CC Classic with no problem.

Freddy_

@Marcuxx Hi and welcome. have you tried using a different internet browser to see if that helps also is your chrome up to date

Thank you

Marcuxx

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1013524#Comment_1013524

Yes. I tried Microsoft Edge and Google Chrome. Tried clearing cache several times and also rebooted my PC. I got the same problem in both browsers, but there is music in Edge and silence in Chrome. None of both browsers allows me to clic or do anything