I left the game several years ago, and recently i tried to play again, but it stucks on a screen, unable to do anything. I use Windows 10, with Google Chrome (Facebook). Not able to play. What can I do? can it be restarted or something?
I opened a new incognito window. It didn't solve anything. I got exactly the same stuck screen . I also cleaned any cache and rebooted my pc. Still Soda doesn't work. I play CC Classic with no problem.
Yes. I tried Microsoft Edge and Google Chrome. Tried clearing cache several times and also rebooted my PC. I got the same problem in both browsers, but there is music in Edge and silence in Chrome. None of both browsers allows me to clic or do anything
Maybe something wrong with your account. Log out and see if you can play from level 1. If you able to then play a few levels and then try to link to Facebook. Just a thought and something to try. Good Luck.
~John 3:16~"For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life."
~GOD ALWAYS LOVES YOU AND HE'S WAITING YOU TO GIVE HIM YOUR LIFE!!!
If you wanna know more or have any questions, I am always glad and open to accept!
Answers
@Lola_Pop , same issue ? also Windows 10 ?
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0 · Helpful Woah! Sweet Love HahaHi and welcome to the community,
Can you please try to clear cache/history of your browser or try to check your game on different browser.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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0 · Helpful Woah! Sweet Love HahaHi dear
please clean cache files of your device and reboot the device.
Hope This will be fixed.
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0 · Helpful Woah! Sweet Love HahaHi @Marcuxx Welcome to our lovely community!
Yes, do the above but also check for and download any updates you have pending for the game app.
Hopefully you’ll be back to playing soon!
🤍 We don’t stop playing because we grow old; we grow old because we stop playing. ~ George Bernard Shaw 🤍
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2 · 2Helpful Woah! Sweet Love HahaI switched to Microsoft Edge. Same problem. The music is playing. I am just unable to click or do anything. Thanks in advance
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0 · Helpful Woah! Sweet Love HahaHi marcuxx please try to contact player support from your game as some other players are also reporting it.
There another test you can do yourself. Can you please open an incognito tab and try to play from there?
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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0 · Helpful Woah! Sweet Love Haha@Yosca . as discussed
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0 · Helpful Woah! Sweet Love HahaI opened a new incognito window. It didn't solve anything. I got exactly the same stuck screen . I also cleaned any cache and rebooted my pc. Still Soda doesn't work. I play CC Classic with no problem.
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0 · Helpful Woah! Sweet Love Haha@Marcuxx Hi and welcome. have you tried using a different internet browser to see if that helps also is your chrome up to date
Thank you
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0 · Helpful Woah! Sweet Love HahaYes. I tried Microsoft Edge and Google Chrome. Tried clearing cache several times and also rebooted my PC. I got the same problem in both browsers, but there is music in Edge and silence in Chrome. None of both browsers allows me to clic or do anything
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0 · Helpful Woah! Sweet Love HahaMaybe something wrong with your account. Log out and see if you can play from level 1. If you able to then play a few levels and then try to link to Facebook. Just a thought and something to try. Good Luck.
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0 · Helpful Woah! Sweet Love HahaHello, Warm welcome to our sweet community!~
It seems none of the above methods are working, so please contact one of the CM to fix your problem~Click here below and ask for help there~
Thanks & Good luck!~
~John 3:16~"For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life."
~GOD ALWAYS LOVES YOU AND HE'S WAITING YOU TO GIVE HIM YOUR LIFE!!!
If you wanna know more or have any questions, I am always glad and open to accept!
❤❤❤
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0 · Helpful Woah! Sweet Love Haha