King.com lives a mystery.... Please explain

Adav

I must be stupid, so please bear with me and somebody please try to explain what I'm doing wrong.... (playing King.com direct, since Win 10 not working)

I get a notification on King.com that somebody sent me a life....(YAY!!!)

THEN, when i click on it, it tells me to "Reload the game" to respond

So, I "Reload" the game, and then......... NOTHING........

@Yosca , @Lola_Pop

What am i doing wrong????

kukajb

I had this problem for more than 10 days and it went back to work yesterday, you can uninstall the game turn off the device and then download the game again, I also use windows 10

[Deleted User]

@Adav I wish I could send all my lives to you. Good Luck in solving the mystery.

Adav

@kukajb , how do I Uninstall and Install a game if I play directly on the internet??

Adav

@ipete I love to play, so I'm even playing (and progressing) Offline on Win 10! hahahahahahahah , but yeah. If only I could receive some lives , it would be awesome!!! ha ha.... (My luck, right?)

Yosca

Hi@kukajb If you uninstall and reinstall the game, you will lose all your boosters. So that would be the last thing you do...

CandiceDenise

Every time it asks me to send lives to friends I do. But then when I ask for people to send me lives I rarely get one.

Adav

@CandiceDenise , same here, and yesterday and today i actually got notification on the web direct, but still cannot access it..... :(

rajdeeptb

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1018270#Comment_1018270

Hi dear

Sometimes it happens with heavy load.

Please Clean cache/history files of your device and reboot the device.

Try AGAIN.

please Don't Uninstall The Game otherwise your all boosters will be disappeared from the game because its saved on your own storage not online anywhere.

Please Try These Step 👆 and give us feedback.

Adav

@rajdeeptb your "answer" is scripted and not applicable to the original question about "Reloading" to accept messages.

Freddy_

@Adav , Hi again. Do not think you are doing anything wrong if i remember correctly this happens when your playing on line and someone sends you a life. to receive it you need to refresh the page. Not sure why but also the same on candy crush saga.

Hope this helps