Problem with choosing to add moves by watching ad

Lou_Lange

If I do not successfully complete a level and choose to add moves by watching an ad, the screen goes black and will not return to the game.

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/312304/problem-with-choosing-to-add-moves-by-watching-ad

Hi and welcome to the community.

Please do the standard troubleshooting by log out, update your game application, restart your device and login again and see if it helps. If you are playing through a web browser clear cache/history also.

Moreover video ads feature is still in testing phase and studios are still monitoring its progress. Sometimes there are some errors in it.

Thanks and have a nice week ahead.😀

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/312304/problem-with-choosing-to-add-moves-by-watching-ad

Hi and Welcome to our Community

Please Check app update - Log out game - Restart Device - Open game and Log in.

[Deleted User]

Same thing happened to me too...just today. I think what I did wrong is I clicked X button too soon. Recommend to wait few seconds after the ads end before you click X.

Lou_Lange

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1070948#Comment_1070948

The reset did not have any effect.

Lou_Lange

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1070969#Comment_1070969

As previously stated, the reset procedure had no effect.

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/312304/problem-with-choosing-to-add-moves-by-watching-ad

Welcome to Sweet King Community! 👑

Also the video ad feature is still a test feature that means it's still not complete to be fixed to everyone on this game mostly.

This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤