Not able to get my prizes

Worrell

I haven't been able to get my prize boxes for the last couple of days

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/312480/not-able-to-get-my-prizes

Hi and welcome to the community.

Please do the standard troubleshooting by Log out, update your game application, restart your device and login again and see if it helps you.

Have a nice day ahead.😀

Freddy_

@Worrell Hi and welcome, Hopefully you have tried the standard troubleshooting above, but if you play via an internet browser also clear the cache as well and check that your browser is up to date

Thank you

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/312480/not-able-to-get-my-prizes

Welcome to Sweet King Community! 👑

Have you followed these steps by previous players that I hope this helps? 😊

If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Prizes not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/312480/not-able-to-get-my-prizes

Hi and Welcome to our Community

Make sure Check app update - Log out game - Restart Device - Open game and Log in.

If its not works please report this to our Player Support Team here

[Deleted User]

What is a prize box? 🤔