Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

WHY IS GAME FREEZING AFTER PURCHASED OF DIVINE OFFER?

OK HERE WE GO AGAIN I PURCHASED THE DIVINE OFFER FOR $99.00 FOR 1000 GOLD BARS. ACCEPTED AND TOLD ME TO ENJOY MY PURCHASED AFTER I CLOSED THAT WINDOW INSTEAD OF GIVING ME FOR LIVES, THE GAME SCREEN WINDOW FREEZES ON ME AGAIN. NOW THERE HAS TO BE AN ANSWER TO THIS SINCE I WAS ALMOST FINISHED WITH THAT LEVEL ROUND AS YOU CAN SEE I AM ON LEVEL 3658 AND I AM FROZEN WHY? THIS HAS HAPPEN TO ME BEFORE, BUT THIS TIME I TOOK AN SNAPSHOT SO YOU ALL COULD SEE THIS. NOW I KNOW IT IS NOT MY COMPUTER AS I HAVE GAMING COMPUTER CYBERPOWERPC WITH 16GB MEMORY SO WHY ARE YOU DOING THIS TO ME? DOES ANYONE AT KING HAVE A SOLUTION TO THIS? THANKS

AFTER I PURCHASED THE DIVINE OFFER GO BACK TO GAME AND SCREEN FREEZES.jpg

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bearwithme

Hello @Judy_Kennedy and a very warm welcome to our Sodalicious Community! I am very sorry this happened to you and hopefully the advice provided above will help resolve the issue (and if not - Player Support should be able to provide assistance). Please let us know in the comment area below if you have been successful in fixing the problem.

Also, now that you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!

Here is a guide to help you as you explore the various areas in the community!

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/313532/why-is-game-freezing-after-purchased-of-divine-offer

Hi and welcome to the community.

As you are playing through a web browser so try above advise by freddy to clear cache / history and try again. You may also try to choose another browser and see if it helps you.

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/313532/why-is-game-freezing-after-purchased-of-divine-offer

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)

You can click here (Computer) if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

And it’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

Freddy_

@Judy_Kennedy Hi and welcome, firstly would force close the game and would log out of game and try to clear your browser cache and restart your device and then log back in and see if this resolves your issue

If not then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

and they should help you with this

Hope this helps

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Freddy_

If not then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

and they should help you with this

Hope this helps

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/313532/why-is-game-freezing-after-purchased-of-divine-offer

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)

You can click here (Computer) if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

And it’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/313532/why-is-game-freezing-after-purchased-of-divine-offer

Hi and welcome to the community.

As you are playing through a web browser so try above advise by freddy to clear cache / history and try again. You may also try to choose another browser and see if it helps you.

bearwithme

Here is a guide to help you as you explore the various areas in the community!

WHY IS BAKERY ALWAYS CLOSED??
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.
Why does my screen freeze up when I am playing ?
why does my screen keep freezing up? It is annoying and I am ready to delete playing

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
How to play the different game modes in Candy Crush Soda Saga 💀🥤
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…