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⛔ Connection Issues All Games - More info HERE
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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Rebuild candy town
heatherann
Posts: 21
Level 3
in Discussions
Is there an update yet to enable to collect rewards for rebuild candy town as still getting No internet connect
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Comments
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Welcome to Sweet King Community! 👑
You can see QueenB has answered to players for similar your problem that I hope you can understand to read it :
The connection issue is still under investigation as this is something we have been unable to reproduce!
We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.
Disclaimer - What can affect connectivity:
- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance
So this is what we recommend:
Android - Delete the game app and clear Google Play Store cache:
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the cogwheel
- Tap on the "?" mark
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
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Ok I’ve tried your suggest for iPhone users and I’m still get the no internet msg and unable collect reward ,and all collection point made
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Thank you for your answering! 😊
You can click here to ask a question on that thread while I see some players have asked this problem too :
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As of today, I haven't seen update yet.
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I think its time to change your signature now, you've not been living upto it anymore 😜
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