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Why do we have so many server problems? And it’s not on my end.
@ranchgirl49 Hi and welcome, The game is experiencing a few connection issue's that are being investigated, unfortunately we have no time frame on this so all we can do at present is be patient and make sure we do the standard troubleshooting tips to try to keep the game running as best as possible
Please check your device and game are up to date, If playing via a web browser clear the cache, then log out and restart your device and see if this improves your situation
Thank You
Thank you for your answering!
How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
Android
iOS
Kindle
Windows mobile
Computer
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
And you make sure don't use Internet Connection while you start playing first then you can Internet Connection that I hope nothing this happens too. 😊
The games get stuck on a loop, won’t load then says am not connected to the server and I know I am cause I can see your ads!
Welcome to Sweet King Community! 👑
You can click here to find out your problem then you follow these steps that I hope this helps :
By the way, mostly of the players have asked this problem too.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
Hi and welcome to the community.
You are right there are some issues regarding the server and our Studios are looking into it. It is a complex issue but hopefully will be solved soon.
But better if you can explain a little bit more and tell us what server error message exactly you are getting.
Thanks.
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…