candy crush soda saga level 3400 not working

Yeloperyl

I've tried winning level 3400 on both mobile and via FB without success. Both sreens do not have the turtle character on the left. You cannot win the level without this aid. Please investigate and get back to me with a solution.

Mh game on FB:

My game on Mobile (iPhone)

YouTube video showing aid on the left hand side which is missing from my game experience:

Yeloperyl

OK I've tried using all my tools and can't win this level. Not going to get any further so giving up for now.

Agnieszka1602

Aż taki trudny jest ten poziom?