Don't be Shy and introduce yourself!

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2146161#Comment_2146161

Hello @EleRoses

For any issues related to purchases or refunds, please contact Player Support. This forum doesn't handle these issues since they contain sensitive information of the player.

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Contact Player Support from mobile devices: open soda app - visit settings- click "?" Icon- visit "purchases and golds bars"- "why haven't I received my purchase"- scroll down and click "contact us". Explain your problem and send.

If you don't play Soda on mobile device then contact Support from here. Select: "problems with my purchase" and "purchased items not received". Explain the problem.

It might be helpful to add your game user ID in the form so your gaming account can be easily located by support.

How to find your user ID on Soda app: here

Please read here for more infos on how to ask for a refund.

Good Luck

fupa

Lol 5000!

Jason_Mathieu

Where are you from? Sudbury Ontario Canada

🗺. What level you are at Candy Crush Soda?I'm level 951

🎡. Name a hobby! Love camping hunting and fishing

BabyJr18

Hello I'm from Indiana i love the game but keep on crashing on me in the middle of the game.

Littlemirror

Hola!

lramsd

Hello everyone. I am from Michigan and I have been playing Candy Crush and Soda for a very long time

smcramer

Hi! I’m from Maryland and I’m level 443! I’ve recently got back into playing because my whole family plays together on a team, but my app doesn’t have the option! How do I get the teams option?

So_Nu

Hi everybody

THAISINHA1994

Olá

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2150864#Comment_2150864

Hello!

Sorry to hear about this, check out this guide.

If the problem still persists, please ask a question in community support section here and we'll try to understand what's going on 🙂

Thanks!