Welcome to the Candy Crush Soda Saga Community!
Introduce yourself to the rest of the players by letting us know where in the world you are playing from.
Don't be Shy and introduce yourself!
Comments
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Hello @lramsd and welcome to Soda community!
Please check out the answers on this thread to see if your case is the same one
If they're not, feel free to comment on that discussion about your problem and we'll try to understand what's going on 🙂
This way we won't be confusing to other players who say hi here
Thank you for the tag @enochlarry123 🤗
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Hello @EleRoses
For any issues related to purchases or refunds, please contact Player Support. This forum doesn't handle these issues since they contain sensitive information of the player.
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Contact Player Support from mobile devices: open soda app - visit settings- click "?" Icon- visit "purchases and golds bars"- "why haven't I received my purchase"- scroll down and click "contact us". Explain your problem and send.
If you don't play Soda on mobile device then contact Support from here. Select: "problems with my purchase" and "purchased items not received". Explain the problem.
It might be helpful to add your game user ID in the form so your gaming account can be easily located by support.
How to find your user ID on Soda app: here
Please read here for more infos on how to ask for a refund.
Good Luck
