date of birth

teddybear581

I have been playing for many years but lately I I have been getting a box asking me to fill in my date of birth, I do this but the continue box stays greyed out so I cant get to play. Its been happening for a few days now. any suggestions?

Yosca

Hello @teddybear581 @IsobelMD @Poonurse

I have some info, and hope this can help. Some mention they didn’t use the arrows to fill in the d.o.b. and used numbers and the “continue” button turned green. Some pressed on the return after putting in d.o.b. and “continue” button turned green.

Try to do this workaround:

Make sure the game is open and connected to your Facebook or King account on the device you play on and where the issue happens.

-Open the game on another newer device with Android 5 or higher or an iOS 10 or later version. Alternatively log in to your account on King.com on a computer and open the game there.

-After you've logged in and are able to open the game and play a level on the other newer device or on King.com, please restart the app on the device where the game gets stuck on.

-The game should now work and let you play from the main menu on all devices.

I hope this helps!

Yosca

Hello and welcome to the Community @teddybear581

I heard this age control is now being rolled out since you will need to be at least 18 years old to be able to play all King games. If you are over 13 years old, you can play most of the King games with the approval from your legal guardian.

When entering your date of birth and you don't accomplish this, then the game will be blocked.

teddybear581

thanks for the reply , I am actually 68 and am entering 1953 for my date of birth without success lol x

Yosca

😂 oops @teddybear581 Please try this: log out of the game, clear the cache, check for updates and log back into the game. See if that helps. If not, please reply back 😁

teddybear581

Hi I play on facebook page so I logged out of facebook,cleared my cache , restartd my computer but still not getting to play How do I check for updates though?

IsobelMD

I have exactly the same problem. Got it this afternoon - 31 August and am in UK. Tried clearing the cache but no luck either. Tried emailing King but told to check with the Community!!

teddybear581

I have read some others are having the same problem. its not good that King gave that reply without trying to help😥

Yosca

Hey guys, I will report this to the Community Manager, so she can discuss this with the Game Studio.

Do you play the game via Facebook too @IsobelMD ?

Poonurse

I've just joined this community to report the same problem. I am in the UK and play via Facebook.

IsobelMD

Hi @Yosca

I play via Facebook too. Many thanks for reporting the problem. Am keen to continue playing!

teddybear581

facebook for me