Need a Helping Hand? 💭
Got a game question or need help? This is the place to ask!
Hello and welcome to the Community @carolinafayh
I think you need to reconnect your game. Please log out of the game via your profile - clear the cache (super important!) - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly, and a strong stable internet connection.
Hope this helps.