Acquista

ombretta_nacci

I made a purchase, for rewards, I was charged, but I have not received rewards, what can I do thanks.

Pitty_Kitty

Hello @ombretta_nacci and welcome to Soda community!

Sorry to hear about this. Community can't handle purchases issues as they contain sensitive infos of the player but you may ask Player Support to send your missing items.

Contact Player Support from mobile devices: open soda app - visit settings- click "?" Icon- visit "purchases and golds bars"- "why haven't I received my purchase"- scroll down and click "contact us". Explain your problem and send.

If you don't play Soda on mobile device then contact Support from here. It might be helpful to add your game user ID in the form so your gaming account can be easily located by support. How to find your user ID: here

Please read here for more infos on how to ask for a refund.

Let me know if this helps

Good Luck 🤗