Candy crush not loading properly

oladolapo

My soda game currently loads like I have no internet access and i do have internet access

What could be the issue?

Screenshot_20220421-093214_Candy Crush Soda.jpg

Screenshot_20220421-093157_Candy Crush Soda.jpg

Pitty_Kitty

Hello @oladolapo and welcome to Soda community!

Let's find out what's going on 🙂

First off, let me know if troubleshooting steps help:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*on Android device: visit device "settings" - "apps" - "candy crush soda saga" - "storage"- "clear cache." Be careful not to click "clear data" which deletes your boosters