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Candy crush soda
Level 2
Why will soda not connect to the internet anymore; no shop no prizes; this has been going on for a couple of months..
Answers
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Hello @doctorfred2007
I am sorry to hear you have a connection issue. So let’s see if I can help you.
- Do you have a King or Facebook account?
- Which platform do you use? Browser or app?
- What device do you play on? Merk and model
- Which version Operating System do you have?
- Which version of the Soda app do you have?
- Can you show me a screenshot of the error? https://www.take-a-screenshot.org
In the meantime please try this: Force close all your apps, turn off all WiFi connections, turn off mobile data, etc. that there is no internet connection. Then try to open the game; the application will tell you that there is no connection. So turn on your internet connection, either data or wifi, but with the game open. See if you can log in.
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King and Facebook account yes
use app
Ipad
latest version of app
it tells me I have no internet/ cannot connect
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Hello again @doctorfred2007
So if I understand you correctly you have both a King and Facebook account?
Do you see that error when logging in with your King account?
Do you have iOS 15.4.1? And app version 1.216.4?
I really need more info so I can help you:
What model is your iPad?
Did you try this: 👉 Force close all your apps, turn off all WiFi connections, turn off mobile data, etc. that there is no internet connection. Then try to open the game; the application will tell you that there is no connection. So turn on your internet connection, either data or wifi, but with the game open. See if you can log in.
And can you please post a screenshot of the error?
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Software v12.5.5
ipad air
app version 1.216.4
yes happens on both king and facebook
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Did you check for iPad updates @doctorfred2007 ? Because the software version is a bit low. What is the model number of your iPad air?
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