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doctorfred2007doctorfred2007 Posts: 5 Level 2

Why will soda not connect to the internet anymore; no shop no prizes; this has been going on for a couple of months..

Answers

  • YoscaYosca Posts: 9,459 Soda Moderator

    Hello @doctorfred2007

    I am sorry to hear you have a connection issue. So let’s see if I can help you.

    • Do you have a King or Facebook account?
    • Which platform do you use? Browser or app?
    • What device do you play on? Merk and model
    • Which version Operating System do you have?
    • Which version of the Soda app do you have?
    • Can you show me a screenshot of the error? https://www.take-a-screenshot.org

    In the meantime please try this: Force close all your apps, turn off all WiFi connections, turn off mobile data, etc. that there is no internet connection. Then try to open the game; the application will tell you that there is no connection. So turn on your internet connection, either data or wifi, but with the game open. See if you can log in.

  • doctorfred2007doctorfred2007 Posts: 5 Level 2

    King and Facebook account yes

    use app

    Ipad

    latest version of app

    it tells me I have no internet/ cannot connect

  • YoscaYosca Posts: 9,459 Soda Moderator

    Hello again @doctorfred2007

    So if I understand you correctly you have both a King and Facebook account?

    Do you see that error when logging in with your King account?

    Do you have iOS 15.4.1? And app version 1.216.4?

    I really need more info so I can help you:

    What model is your iPad?

    Did you try this: 👉 Force close all your apps, turn off all WiFi connections, turn off mobile data, etc. that there is no internet connection. Then try to open the game; the application will tell you that there is no connection. So turn on your internet connection, either data or wifi, but with the game open. See if you can log in.

    And can you please post a screenshot of the error?

  • doctorfred2007doctorfred2007 Posts: 5 Level 2

    Software v12.5.5

    ipad air

    app version 1.216.4

    yes happens on both king and facebook

  • YoscaYosca Posts: 9,459 Soda Moderator

    Did you check for iPad updates @doctorfred2007 ? Because the software version is a bit low. What is the model number of your iPad air?

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