Loss of gold bars

Pazzaz

hi, I have not received my good bars when I prurchased for R579

Yosca

Hello @Pazzaz welcome to the Community.

I am sorry to hear you had an issue with your purchase 😕. Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchases and Gold Bars

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap  "Contact Us"

If you don’t play on mobile, please contact Player Support Team HERE. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: HERE

Tip: If you need help please go to the Support area here, click/tap on ask a question and post it. That way we are informed that someone needs help, and we can respond as soon as possible 😉