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50 gold bars

piper74737
piper74737 Posts: 5

Level 2

I won 50 gold bars and I can't see them

Best Answer

Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Hello @piper74737 and welcome to Soda community!

    Where did you win them, exactly?

    Did you receive a email from King saying you have 50 gold bars waiting to be used by chance? In that case the email refers to the amount of gold bars already available in your game account and the email is reminding you that you could spend them

    How many gold bars do you already have in your game, right now?

    thanks ๐Ÿ™‚

  • piper74737
    piper74737 Posts: 5

    Level 2

    I don't have any, but only had 2, then I won 5. Then I spent those in the game

  • piper74737
    piper74737 Posts: 5

    Level 2

    Answer โœ“
  • Shelleydale
    Shelleydale Posts: 111

    I came first in the Kimmys Cannon Game that just finished early this morning. It says I should get fifty gold bars, I got only ten included in the egg, exacttly the same as when I came second last week in the second round; not even any bonus. Why?

  • Yosca
    Yosca Posts: 17,870
    edited July 2022

    Hello @Shelleydale did you become 1st in the final round? Congratulations ๐ŸŽ‰ I was also 1st, and I logged out and logged in and a new message appeared ๐Ÿ‘‡

    So you have to wait until Thursday ๐Ÿ˜…

  • Shelleydale
    Shelleydale Posts: 111

    NOPE!

    I have logged in and logged out twice, and also shut down the laptop and turned it back on three times, and there is no Kimmys Cannon, no message, nada.

    I will be very angry if this is not corrected, and I had such trouble with the game. I had two repeat levels twice because the site just shut off when i had succeeded and before I was credited with the wrapped candies. I had several levels where I got no credit at all, I ALWAYS had to turn the computer on and off twice before the game wud even appear, and I still won.

    I hope this can be sorted out but I have little faith that it will.

  • Yosca
    Yosca Posts: 17,870

    As the message said, โ€œCome back on Thursdayโ€ @Shelleydale

    Do you play the game on the app installed on your computer, as you have to turn your computer on and off before the game appears? You might try standard troubleshooting:

    provided you saved your progress with a King account, log out of the game - clear the cache ->ย not dataย ย that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not dataโ—๏ธ)

    Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data


    If you didnโ€™t receive gold bars by Friday, I suggest you contact Player Support ๐Ÿ™‚

  • Alice93
    Alice93 Posts: 14

    Level 2

    So got 1st in the final round will have the chance to win 50 gold bars? Because I just got 50 bars but I donโ€™t know how I got them!

  • Yosca
    Yosca Posts: 17,870

    Yes @Alice93 I assume you came 1st in the tournament. You don't just receive 50 GB and the 1st prize in the final was 50 GB ๐Ÿค— Enjoy the gold โ˜บ๏ธ

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