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Rox7383
Rox7383 Posts: 274 Level 3

Since last 2-3 days soda game app in loading taking a long time. Playing a level is working fine , there is no problem , but after a level is finished or failed , again same loading ............it is taking a long time , graphics are stuck . In the same android phone candycrush saga is working fine.

Comments

  • Yosca
    Yosca Posts: 17,390 Soda Moderator

    Hello @Rox7383 Sorry to hear your game is slow 😕

    I also play on an Android phone and I'm not having any issues. Do your game and device have the latest updates? I have App version 1.222.4 and Android 12

    You could do general troubleshooting, hopefully it’ll fix it:

    provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

    🙂

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