Load issues

Weasel13

I can load my game but I have no picture. Is anyone else having this issue??

Yosca

Hello @Weasel13 welcome to the Community

What do you mean you see no picture? Isn’t your avatar showing, don’t you see the levels, is your map empty? Please provide me with some more information.

For starters you could try this: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data.