Game help

CorgiLover

My game keeps saying I missed a day when I haven’t in over 400 days. It requires me to click continue for 9 gold bars in order to not start over. How do I stop it from doing this? It happens multiple times a day?

Pitty_Kitty

Hello @CorgiLover and welcome to Soda community!

I'm not aware of an option to spend gold bars to restore daily streak in Soda. It might be something new being tested in the game. would you mind providing more infos so I can inform myself about your case?

• which device do you use to play Soda? (make and model)?
• which is the latest version of Soda app?
• what is your game user ID? to find this number tap twice on King logo you see at the top in profile settings of Soda app. More infos here
• please share a screenshot of the message prompt that you see in the game

thanks!

--

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CorgiLover

Here is my information :)

• iPhone 11
• How do I find this information on which version? which is the latest version of Soda app?
• corgi girl

attached screenshots

Pitty_Kitty

Hello @CorgiLover

thanks. can you please confim that you tried troubleshooting steps first and noticed that the problem still persists? It's important for me to know

I'll be waiting for your screenshots🙂

Also, I'd need your game user ID. Please follow my directions to find it:

• what is your game user ID? to find this number tap twice on King logo you see at the top in profile settings of Soda app. More infos here

thanks!

CorgiLover

I have tried trouble shooting - I even reached out to support but only got a canned response that had nothing to do with my problem. My user name is Corgi Girl

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2375202#Comment_2375202

Thank for the infos.

However I need your game user ID and not your username, I'm sorry.

As I mentioned, the game user ID is a number. It's not a name. The number is associated to your game account and allows Player Support to locate your account.

Please visit your profile settings page in Soda app It's the page where you can log out. You'll see a King logo at the top of the page. Tap twice on the King logo. It'll be replaced by a number that is your unique user ID. And let me know.

Please click on the link I shared with you, you'll be able to find tutorial screenshots On how to find the number.

Hope this clarifies better.

CorgiLover

OH! Sorry! Yes it is 10761806800

GOT IT :)

Pitty_Kitty

Yes we made it! Thanks!

I forgot about the app version. Are you able to see it when you search for Soda app details inside your App store?

CorgiLover

No, it just says to open app.

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2375266#Comment_2375266

Ok.check this out

https://www.softwarert.com/check-app-versions-iphone/

CorgiLover

I am not sure if this is it but I see 1.226.4