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Cc soda rain season is over but I still cannot log in and claim my rewards.

rwilson9014
rwilson9014 Posts: 2

Level 1

There is a connection error. I am connected to the internet but the game won’t let me log in.

Answers

  • Yosca
    Yosca Posts: 17,855

    Hello @rwilson9014 I’m sorry to hear you see a connection error. Did you save your progress? Please check your profile and try to log out (provided you saved your progress with a King account) - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

    Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

    Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

    Hope this helps.

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