Need a Helping Hand? 💭
Got a game question or need help? This is the place to ask!
Level 1
There is a connection error. I am connected to the internet but the game won’t let me log in.
Hello @rwilson9014 I’m sorry to hear you see a connection error. Did you save your progress? Please check your profile and try to log out (provided you saved your progress with a King account) - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)
Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data
Hope this helps.