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Rescue Buddies not working

tmwallace Posts: 76 Pro Player 👑

My rescue buddies is not crediting me for any played levels. I played 14 levels and none of them were credited. Is there an issue with this? How can I fix this? I am updated to the latest version.


  • Pitty_Kitty
    Pitty_Kitty Posts: 11,721 Soda Moderator

    Hello @tmwallace and welcome!

    Sorry to hear about this.

    Did you try all troubleshooting steps?

    • Do you read a connection error ("there was a connection errror, try again in a bit") when you visit profile settings in soda app? Let me know

    If you don't see it, please go ahead and:

    • check for Soda and device updates
    • check that your device has at least 2 GB of free storage
    • provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
    • you might need to repeat the steps above 3-4 times

    *it depends on on the type of the device. Read all details here.

    If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

    If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

  • Pitty_Kitty
    Pitty_Kitty Posts: 11,721 Soda Moderator

    If the problem still persists after troubleshooting then best option is contacting Player Support directly from your game app as they retrieve gaming infos from your app and can tell you if there's an issue going on, even at weekends.

    I'm not able to investigate and ask community manager if something is going on in the game at weekends, I'm not a King employee 🙂

    How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- select topic and subtopic- scroll down and click "contact us". Explain your problem and send.

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