Rescue Buddies not working

tmwallace

My rescue buddies is not crediting me for any played levels. I played 14 levels and none of them were credited. Is there an issue with this? How can I fix this? I am updated to the latest version.

Pitty_Kitty

Hello @tmwallace and welcome!

Sorry to hear about this.

Did you try all troubleshooting steps?

• Do you read a connection error ("there was a connection errror, try again in a bit") when you visit profile settings in soda app? Let me know

If you don't see it, please go ahead and:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

Pitty_Kitty

If the problem still persists after troubleshooting then best option is contacting Player Support directly from your game app as they retrieve gaming infos from your app and can tell you if there's an issue going on, even at weekends.

I'm not able to investigate and ask community manager if something is going on in the game at weekends, I'm not a King employee 🙂

How to contact Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" icon- select topic and subtopic- scroll down and click "contact us". Explain your problem and send.

09dstink45

My rescue buddies is not working.it frozen. I have a claim to get and it will work.i have tried everything. Have been still play and not at less 28 levels I have not gotten credit for. How do I get I fixed and credit for all may plays??????? HELP!!!!