Lost lives

Marne66

I have had a friend give me lives and when I click on “accept” The life disappears and I do not get credit for the life. This has happened multiple times over the last couple of weeks. Any explanation for why this would be happening?

Pitty_Kitty

Hello @Marne66 and welcome to Soda community!

Sorry to hear about this, this is the first post I read about this so we have to find out what's going on

Which device do you use? (make and model)

Did you try troubleshooting steps to see if they help?

Let me know if the issue persists so we can investigate further and possibly make a issue report. thanks

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troubleshooting steps:

• Do you read a connection error ("there was a connection errror, try again in a bit") when you visit profile settings in soda app? Let me know

If you don't see it, please go ahead and:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data