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Haven’t been able to connect

What is the problem with connecting to the sofa store and receiving prizes/bonuses? It’s been more than a week and still getting “oh no! Can’t connect to store right now…” what’s up with that?

Accepted answers

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Pitty_Kitty

great to hear about it @gniK_Cand71 🙂 if you found my answer helpful, consider to mark it as helpful so it will be highlighted for other players as well.

In any case, enjoy crushing 🤗

gniK_Cand71

I have contacted king and they are fixing it since it seems that it’s something on their end🤷🏻‍♀️ but you have provided a great list for trouble shooting, before I did… fingers crossed I’ll be back at it asap. Genuinely, Thank you!

Pitty_Kitty

Hello @gniK_Cand71

Sorry to hear about this. Let's check first if troubleshooting helps

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Let me know

RNKmac

https://community.king.com/en/candy-crush-soda-saga/discussion/393480/haven-t-been-able-to-connect

I had an issue but I contacted king directly. If you go to the bottof page you hit the contact us you can email them they respond very quickly. At least for me they did. I sometimes have to restart my phone also. Good luck. It stinks when the game doesn't work. Like I said they helped me

Welcome! 👋

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Accepted answers

All comments

RNKmac

https://community.king.com/en/candy-crush-soda-saga/discussion/393480/haven-t-been-able-to-connect

Pitty_Kitty

Hello @gniK_Cand71

Sorry to hear about this. Let's check first if troubleshooting helps

Do you read a red connection error message ("there was a connection error, try again in a bit") when you visit profile settings in soda app? Let me know if you do have it because you can't log out and log in to your account. You can't contact King Player Support from your app too.

If you don't see this kind of error message, please go ahead and:

check for Soda and device updates
check that your device has at least 2 GB of free storage
provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

If you own a Kindle fire, check this out

it's not possible to do in Microsoft app on computer

Let me know

gniK_Cand71

Pitty_Kitty

great to hear about it @gniK_Cand71 🙂 if you found my answer helpful, consider to mark it as helpful so it will be highlighted for other players as well.

In any case, enjoy crushing 🤗

Welcome! 👋

New here? Sign in or create an account to join the fun.

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