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fatherfrosty

I play on PC so changing devices is not an option.

Pitty_Kitty

Hello @fatherfrosty and welcome to Soda community!

do you play on Soda app downloaded from Microsoft store?

Or do you play Soda on Facebook platform on a browser (mozilla firefox, chrome, edge?)

Check troubleshooting steps to see if if they help:

• check for Soda Microsoft app and device updates
• if you play on Facebook platform, check for browser updates. Check this page for more infos
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*if you play on Facebook platform, clear cache of the browser you're using. check this page for more infos

If you play on Facebook platform and troubleshooting steps don't help, please try using a different browser (mozilla firefox, chrome, edge etc) as it would help us understand if the problem is affecting all browsers or only one

thanks