Store not available

slkysol

I am unable to make an in-game purchase. It keeps saying Bubblegum troll causing an issue. Is there a problem?

pamelapampers

stuck on level 2860 been playing for days and getting nowhere, any advise tips please?

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/394201/store-not-available

Hello @slkysol welcome to Soda Community

I’m sorry to hear you have a problem.

As far as I know there is currently no problem with the store. Today there was an issue that it was not possible to make purchases and play on Facebook, but this has been solved.

Let’s try troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data.

If that doesn’t work you can try this: Force close all your apps, turn off all WiFi connections, turn off mobile data, etc. that there is no internet connection. Then try to open the game; the application will tell you that there is no connection. So turn on your internet connection, either data or wifi, but with the game open. See if you can log in.

Also ensure your internet service provider is not experiencing any known issues.

Hope this helps