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why did it say i didnt collect any yellow ones?
Answers
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Hello @Nawna1997 and welcome to Soda community!
I'm afraid I don't understand your question. Can you elaborate more?
Which event are you referring to and what happened, exactly?
Which device do you use? (make and model)
thanks
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the collect yellow that give you a gift it ended i had played a few days but it said i didnt match any fun game though.
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Hello @Nawna1997
do you mean this event ?
There might be a few reason why yellow candies are not considered
The event counts yellow candies collected from new levels only. so yellow candies collected in old levels are not counted.
It's advised to collect yellow candies on one device only, so you're taking part in one ranking only. If you're collecting yellow candies on multiple devices, you're taking part in multiple rankings as well (they're not synced) and in the end, the event may consider the ranking of the device in which you collected the least yellow candies which might not be enough to put you in higher positions.
You may contact King Player Support and ask them if it's possible to obtain a reimbursement:
- How to contact King Player Support from Soda app in mobile devices and Windows 10, 11 computers: launch soda app - visit settings- click "?" Icon- visit "purchases and gold bars"- "why haven't I received my purchase"- scroll down and click "contact us". Explain your problem and send.
Check out this guide for directions step by step: 👇️
How to contact Player Support from the game to report Purchase issues!
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yes sorry didnt know the name
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